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Renter Liability
  • What am I covered for when I rent a vehicle?

    The renter is responsible for all damage or theft to a vehicle during the rental period. However, for a fee, Best Buy Car Rentals can reduce the insurance excess the renter will have to pay. Contact our head office for more details.

  • What if I receive an infringement notice?

    The renter is responsible to pay all infringements received during the rental period.

  • Where can I drive the vehicle?

    All Best Buy Car Rental vehicles must not be driven off road, or on race tracks. View our Terms and Conditions for more information.

Renter & License Requirements
  • What are the requirements to be eligible to rent a vehicle from Best Buy Car Rentals?

    The renter must have had a driver's license for at least 12 months, the license must be valid at the time of rental and throughout the rental periods, and all renters must be over the age of 25 to be able to operate a Best Buy Car Rental vehicle.

  • What are the driver's license requirements?
    • A driver's license issued by any state or territory in Australia or New Zealand
    • A driver's license issued by any United States, Territory or Possession.
    • Any foreign renter must carry a driver's license written in English. Any customer that is carrying a non-English license must also present an international driving permit written in English.
    • Customer's license must not be suspended, revoked, expired, cancelled or surrendered to be able to rent a vehicle
    • Individuals with Learner, P1 and P2 Licenses may not operate Best Buy vehicles.
Insurance Details
  • Am I able to purchase additional cover?

    Yes, Best Buy Car Rentals offer additional cover for an extra fee. Contact our head office for more details.

  • Am I able to have more than one driver on the rental agreement?

    Yes, you are permitted to have additional drivers over the age of 25. A fee may apply.

  • What happens if I damage other property in a Best Buy Car Rental vehicle?

    Best Buy Car Rentals includes unlimited liability and property damage in all rental rates.

  • What is the insurance excess in case of an accident?

    Insurance excess for drivers over the age of 25 is $3000. However this amount can be reduced by paying an additional fee. Please contact our head office for more information.

Bonds
  • How much will I have to pay as a bond?

    All vehicles require a bond. The bond varies from $200-$500 depending on the vehicle and category. Please contact our head office for more information.

  • When do I have to pay the bond?

    Once you make the booking, the bond must be paid before the vehicle leaves Best Buy Car Rental's premises.

Rental Enquiries
  • Will I get a refund if I return the vehicle early?

    All rental charges are in periods of 24 hours. You will have to pay for the time you have the vehicle within the 24 hour periods. If a vehicle is returned earlier by at least 24 hours, a refund may apply. Contact our head office for more information.

  • What if I want to extend my rental?

    All rentals are expected to be returned on the date and time that are found on the rental agreement. If the renter wishes to extend, a minimum of 24 hour notice must be given to Best Buy Car Rentals or a fee will be incurred.

  • What happens if I am late to pick up the vehicle?

    Best Buy Car Rentals will honour the reservation up to 8 hours beyond the stated pick up time. In case of a "no show" a fee will be charged automatically to the renter's credit card. Please contact our head office for more information.

  • Can I park my vehicle whilst renting a car from Best Buy Car Rentals?

    Unfortunately Best Buy Car Rentals is unable to provide parking for the customer's personal vehicle whilst they are renting.

Fees and Charges
  • Will I need to fill up the vehicle myself?

    All Best Buy Car Rental vehicles are rented out with a full tank of fuel. However, the renter is responsible to bring the vehicle back with the same amount of fuel otherwise a fuel recharge fee will be incurred.

  • Will I have to pay if I travel over a certain amount of kilometres?

    All Best Buy Car Rental vehicles come with an "unlimited kilometre" option. However, all vehicle must remain in the state of which they were rented.

  • Will I be charged a cancellation fee if I cancel my booking?

    If a reservation is to be cancelled without notice, a fee will be applicable. A minimum of 24 hour notice must be given for any cancellation.

Payments & Payment Requirements
  • How can I pay for my vehicle?

    Best Buy Car Rentals accepts the following payment methods:

    • Cash
    • Bank Cheques
    • Debit and Credit Card payments

    A bond is required for all rentals, that bond can only be paid using a Credit Card. An identification check must be completed before making a payment. A renter may not use a credit card that isn't in their name to make a payment.

  • If I need a refund, how will it be refunded?

    A refund can only be made to the same account that was paid from.

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